Privacy Policy

Effective Date: April 1, 2026 · Last Updated: April 13, 2026

LeadHaven ("Company," "we," "us," or "our") operates leadhavenagency.com and provides AI-powered voice dispatching services to trade contractors, with a primary focus on the Arizona market. This Privacy Policy explains how we collect, use, disclose, and protect your information, including information collected through SMS messaging programs.

1. Information We Collect

We collect information you provide directly to us, including:

Name, business name, and contact information
Phone number (including for SMS communications)
Email address
Service area ZIP code and Arizona service region
Trade niche, business details, and emergency triage preferences entered in our quote tool
Payment information (processed securely through Stripe — we do not store card data)
Call recordings and transcripts generated through our AI dispatching service

We also collect information automatically, including IP address, browser type, pages visited, and how you interact with our website.

2. SMS Messaging — A2P 10DLC Program Disclosure

IMPORTANT — READ CAREFULLY: By providing your phone number on our website or through our quote tool, you expressly consent to receive text messages (SMS) from LeadHaven. These messages may include:

Your custom Revenue Recovery Report delivered via SMS
Transactional alerts regarding your AI dispatcher account (booking confirmations, call summaries, credit balance notifications)
Onboarding instructions and setup links
AI demo call notifications
Service updates and operational communications

Message frequency: Message frequency varies based on your account activity. During onboarding, you may receive up to 5 messages per day. After onboarding, you will receive transactional messages as they occur (e.g., when a job is booked).

Consent is not a condition of purchase. You may purchase our services without providing consent to receive marketing SMS messages.

To opt out: Reply STOP to any text message at any time to unsubscribe from SMS communications. You will receive a one-time confirmation message. After opting out, you will not receive further SMS messages except as required for account management.

For help: Reply HELP to any message or contact us at hello@leadhavenagency.com.

Message and data rates may apply. Contact your wireless carrier for details about applicable rates.

Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable carrier guidelines including A2P 10DLC regulations.

3. How We Use Your Information

We use the information we collect to:

Provide and operate our AI dispatching service
Process payments and manage your account
Deliver your Revenue Recovery Report via SMS and email
Send transactional SMS messages related to your service (booking confirmations, call summaries)
Configure Arizona-specific emergency triage logic for your account
Set up and configure your AI dispatcher
Provide customer support
Improve our services and website
Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Stripe — for payment processing (subject to Stripe's privacy policy)
Retell AI — for AI voice agent operation
Make.com — for workflow automation and SMS delivery
Service providers — who assist in operating our website and services, bound by confidentiality obligations
Law enforcement — when required by law or to protect our rights

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for 90 days by default. Emergency triage configuration data is retained for the duration of your account. You may request earlier deletion by contacting us.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at hello@leadhavenagency.com. Arizona residents and other U.S. residents may have additional rights under applicable state privacy laws.

7. Security

We implement appropriate technical and organizational measures to protect your personal information. All payment data is processed through Stripe and never stored on our servers. Call recordings are encrypted in transit and at rest.

8. Cookies and Tracking

We use localStorage to save your quote tool progress across sessions. We may also use analytics tools to understand how visitors interact with our website. You can clear your browser's localStorage at any time to remove saved quote data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or our data practices:
LeadHaven
Email: hello@leadhavenagency.com
Website: leadhavenagency.com